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Red Metal..... if he wants to be a pro, he HAS TO act like a pro... not even personal problems can excuse TOTAL lack of communication!!!
Letting know customers and post some message on board is a matter of several minutes.
This aint childplay, this is business. If you get paid for your services - DELIVER!
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Maybe you are right, and I stop defending Ricardo untill he posts something, and let his customers know what happened.
And offer something to make it up.