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Originally Posted by SleazyBear
I went and bought a $1000 digital projector for a new project this was wensday, thought it would be cool.. Got it home hooked it up, it worked for 10 minutes and the bulb went poof. $485 for a friggng bulb. I took it back to the store, the girl said " warranty does not cover bulbs. I was like ok but it dont work, she said, if you had come in and said it didnt work we would replace it or give you a refund, but you came in and said the bulb blew out." I was like WTF. I didnt feel like a fight so I picked it up and left, knowing I had something up my sleeve.. This morning I take it back told a different girl, I dont know what happened, it just started smokeing and smelling real bad.. The girl gave me refund on my debit card.. Why are people this stupid...
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IMHO this is a much larger problem and I have seen it worldwide. Basically it boils down to "I got a job to do and rules to follow and I dont really give a crap about anyones problems I just want to get to the end of my shift and go home". Now officially, this girl was just doing her job and I dont think she was stupid. You just played the system the retail outlets have set up and worked around it all. If the store and their employees really cared, they would have looked at the receipt, seen it was just purchased, and replaced the bulb for you at the counter and made sure it worked for you. But no, it is easier to refuse you any real measure of service thereby causing them a stream of paperwork as the device is now returned and I am sure will get sent back to the manufacturer etc... and people wonder why the cost of doing business is so freaking high and things cost so much?
Kinda wish you could go back in time to the days when the mom and pop shops ruled the street and you could have had the problem fixed in no time with no headaches. Oh well.. done with my nostalgic rant for the day.
Big D
