Quote:
|
Originally Posted by pam
BINGO. I've had some of the same customers since 1993. They are loyal. They will buy something I recommend without reading about it because I won't bullshit them. They know they get quality from me, so keep coming back for more.
Talk to them on a forum, let them get to know you, let them feel a connection and they will have no qualms about opening their wallets. If they comment on your blog, comment back. Let them know you are listening to what they have to say.
|
Yup that's one of the most important things in this business (any business) making alot of contact with your customers and once you build up a rep with them you can sell them just about anything and they'll buy it. Tuula and I live out in the burbs but our office is in Burnaby she won't buy anything where we live everything she buys is in Burnaby because everywhere she shops every single store owner knows her by name and they give her preferred treatment. Last week we went out for breakfast restaurant was packed and people were waiting to get in they sat us within 2 mins and served us within 15 mins. Business owners that show regular customers preferred treatment will always do well in business.