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The problem is 9/10 affiliates who ask for stuff and especially the ones who get you to do things like design never send a single sale, and thats if they are one of the 2/10 who even send traffic.
Limited design resources and personel in a small-med sized program can make it impossible to respond to all the demands from webmasters. Don't get me wrong we are happy to help, but its good business to spend the time (and often money) where there is a chance to make sales.
Gotta agree with 12 clicks to a large degree ... back when I started there were no tools past a few banners and a working stats system (if you were lucky). If you have a good idea exactly what you want for banners or tools then if you have the ability its best you do it right ... because you know your traffic better than your sponsor.
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