Quote:
Originally Posted by pam
Very few hosting companies offer telephone support, I'm sorry to say. One of the big hosts just recently said virtual accounts can no longer call and have to use a help desk.
I use Phatservers and a1websolutions, the latter has a phone number.
As far as your site being disabled, maybe you went over the allotted bandwidth? A lot of hosts will simply disable your site.
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The problem is not that they don't offer phone tech support. The problem is that they say they do, and then when I call, I get someone who has no idea what is going on and says they can't help me.
The other problem is that there is no communication when something goes wrong. Another problem is that the site keeps going down.
I did not go over my allotted bandwidth. I just recently checked that (today), and I'm using about 1% of what I am allowed to use.
Regardless of why it went down, there should be someone available to tell me why it's down and when it will be up.
Thanks for your host suggestions. I will look into those.