Hi everybody.
First off, I’d like to apologize for all the inconveniences you have guys have been having.
What it all comes down to is recently we changed from cPanel WHM control panel to Interworx control panel and it’s been the worst nightmare any host could imagine. There are endless problems on this platform. We will be moving back to cPanel within the next 2 months, but of course we are fixing the current problems. We should have these problems fixed within the next day or so. Also why it seems we have no phone support, when we do is because of the abundant of calls we are receiving lately due to the new control panel headaches. It’s been putting a hamper on our customer support while we try to minimize the issues. Our call center is 24/7. Our call center cannot handle technical related issues they need to pass it down to our technical guys. Customer support can handle web related issues but not at server level which is what’s happening at this point.
I again apologize for all these problems and would like to keep you aboard. If you reach me via ICQ: 371085907 I will do my best to help getting you migrated to our new cluster of servers. We’ve been growing pretty rapidly lately so that also contributes to our servers being hammered at the same time.
Again, anyone needing some assistance please reach me here:
Email:
alexv@velcom.com
ICQ: 371085907
Also, you can contact our CEO:
Email: rob(at)Velcom.com
MSN: rob(at)rcp.net
ICQ: 159709