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Old 03-07-2008, 05:21 AM   #1 (permalink)
Antonio.Don
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Do have this problem with Royal Vault too?

I just noticed that all the stats since february 2nd disapeared from my stats page at royal vault. I lost all the sales etc.
I hit them up on ICQ and email but no response yet,
I guess they had a database crush, but wanted to know if it affects only me or more people.
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Old 03-07-2008, 05:47 AM   #2 (permalink)
Nenad
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Yep, same here.
No stats, no sales, nothing.
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Old 03-07-2008, 05:49 AM   #3 (permalink)
Jethro
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That sucks guys ... I hope they will bring everything to normal very soon
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Old 03-07-2008, 06:27 AM   #4 (permalink)
pam
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I'll hit up Sherri and ask her to visit this thread
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Old 03-07-2008, 06:28 AM   #5 (permalink)
Antonio.Don
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I wonder what will happen with the sales that are made during the crush... Their company is in GMT -7 timezone, so they should wake up and see what's going on soon.
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Old 03-07-2008, 09:29 AM   #6 (permalink)
Relentless
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The stats will all be fine I am sure. Every good program has plenty of redundant backup systems for exactly these kinds of issues. If you track your stats (as I do) you already have the data and the restored stats will match them exactly.

I have done business with Royal Vault and Wild West Cash for a long time.... they are one of the best and most honest programs in this business.... and I deal with 100s of affiliate programs.

Stay calm
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Old 03-07-2008, 09:40 AM   #7 (permalink)
Easton
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Sorry for the problem. We have NATS looking into it right now and they will be restoring everything shortly.

Please rest assured that all clicks and joins are being tracked as I am getting email confirmations from the NATS system. It appears to be a cronjob issue that casued the data to no post back to the NATS system from our biller polls. You will soon be able to see all your data.

Thank you for understanding in a situation beyond our control.

Easton
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Old 03-07-2008, 09:42 AM   #8 (permalink)
Easton
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Antonio and Nenad, I just want to let everyone on the thread know that we have also been chatting with you both on ICQ and addressing your concerns personally. I have replied to all webmaster emails about the situation as well.
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Old 03-07-2008, 09:53 AM   #9 (permalink)
Antonio.Don
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Yeah, everything seems to be cool Good luck with solving the cronjob issue.
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Old 03-07-2008, 09:57 AM   #10 (permalink)
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I have the same problem. Hopefully it will be fixed soon.
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Old 03-07-2008, 10:03 AM   #11 (permalink)
Relentless
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Quote:
Originally Posted by Easton View Post
Antonio and Nenad, I just want to let everyone on the thread know that we have also been chatting with you both on ICQ and addressing your concerns personally. I have replied to all webmaster emails about the situation as well.
Oh fine, chat with them and not with me. Now I'm deeply hurt.
What is the correct protocol for this insult?

Do I challenge you to a duel or something?
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Old 03-07-2008, 10:08 AM   #12 (permalink)
Easton
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The stats database table has been repaired and all is showing up again.

Thank you again for your patience and understanding while this was corrected.
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Old 03-07-2008, 05:52 PM   #13 (permalink)
pam
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Just got the message from Sherri and came her to post it but see Easton beat me to it.
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